Privacy Policy

Welcome to Marcos. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website marcopizza.click or interact with us in connection with our food services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

This Privacy Policy applies to all information collected through our website, as well as any related services, sales, marketing, or events. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

1. Who We Are

Marcos operates as a food business serving customers through our website and related channels. We take our responsibilities under applicable United States privacy law seriously, including the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable state and federal privacy regulations.

For any questions, concerns, or requests related to your privacy, you may contact us at any time using the information provided above or in the Contact Us section at the end of this policy.

2. Information We Collect

We collect information about you in a variety of ways when you interact with our website, place orders, subscribe to communications, or otherwise contact us. The categories of information we collect include:

2.1 Personal Information You Provide to Us

When you voluntarily provide us with information, we may collect:

• Name: Your first and last name used to personalize your experience and process your orders.
• Contact Information: Email address, phone number, and mailing or delivery address used to fulfill orders and communicate with you.
• Account Credentials: Username and password if you create an account on our website.
• Payment Information: Credit card numbers, billing addresses, and other financial information required to process transactions. Please note that payment information is processed through secure third-party payment processors and is not stored by us directly on our servers.
• Order History: Details about the food items you have ordered, special instructions, delivery preferences, and transaction records.
• Communications: Messages, feedback, reviews, or correspondence you send to us via email, contact forms, or other channels.
• Marketing Preferences: Your choices regarding receiving promotional materials, newsletters, and special offers from us.

2.2 Automatically Collected Usage Data

When you visit our website, certain information may be automatically collected about your device and browsing behavior, including:

• IP Address: Your Internet Protocol address used to identify your general geographic location and enhance security.
• Browser Type and Version: The browser you use to access our website.
• Operating System: The operating system installed on your device.
• Pages Visited: The specific pages on our website you view, the time and date of your visits, and the amount of time spent on each page.
• Referring URLs: The website or search engine that directed you to our website.
• Click Patterns: How you navigate through our website, including links clicked and features used.
• Session Duration: How long you remain active on our website during each visit.

2.3 Device Information

We may collect information about the device you use to access our website, including:

• Device type (desktop, laptop, tablet, mobile phone)
• Device identifiers and hardware model
• Mobile network information, where applicable
• Screen resolution and display settings
• Language preferences set on your device

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. This includes session cookies, persistent cookies, and third-party cookies. For a detailed explanation of how we use cookies, please refer to the Cookie Usage section of this policy. You may manage your cookie preferences at any time through your browser settings or our cookie consent tool.

2.5 Location Information

With your permission, we may collect precise or approximate location information to facilitate delivery services, suggest nearby menu items, and improve our service offerings. You may disable location tracking at any time through your browser or device settings; however, this may affect our ability to provide certain features such as delivery address autofill.

3. How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and delivery requests
• Managing your account and providing customer support
• Sending order confirmations, receipts, and status updates
• Coordinating delivery logistics and communicating with delivery personnel
• Responding to your inquiries, complaints, and feedback
• Verifying your identity for account security purposes

3.2 Website Improvement and Analytics

• Analyzing website traffic patterns and user behavior to improve usability
• Understanding which menu items and features are most popular
• Identifying technical issues, bugs, and performance bottlenecks
• Testing new features, designs, and content before full deployment
• Generating aggregated, anonymized reports about website usage

3.3 Marketing and Promotional Communications

• Sending you newsletters, promotional offers, and special deals (with your consent)
• Personalizing marketing communications based on your order history and preferences
• Running loyalty programs, contests, and promotional campaigns
• Delivering targeted advertising through our website and third-party platforms
• Retargeting campaigns to re-engage visitors who have previously interacted with our website

You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly at [email protected]. Opting out of marketing emails will not affect your receipt of transactional communications such as order confirmations.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or courts
• Detecting, preventing, and investigating fraudulent transactions and security threats
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, property, and safety of Marcos, our customers, and the public

3.5 Business Operations

• Managing internal business records, accounting, and tax compliance
• Evaluating potential business partnerships and transactions
• Training staff and improving internal processes
• Conducting market research and competitive analysis

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our website and delivering services to you. These providers are contractually obligated to use your information only for the purposes specified by us and to maintain appropriate security standards. Service providers may include:

• Payment Processors: Companies that securely process your payment card transactions.
• Delivery and Logistics Partners: Third-party delivery services that fulfill your food orders.
• Website Hosting Providers: Companies that host and maintain our website infrastructure.
• Email Service Providers: Platforms we use to send transactional and marketing emails.
• Analytics Providers: Services such as Google Analytics that help us understand website performance.
• Customer Support Tools: Platforms we use to manage customer inquiries and support tickets.
• Advertising Networks: Partners that help us display targeted advertisements online.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or other legal proceedings
• Requests from federal or state law enforcement agencies
• Compliance with the FTC Act and other applicable consumer protection laws
• Situations where disclosure is necessary to protect the safety of any person
• Investigations of fraud, security incidents, or violations of our terms

4.3 Business Transfers

In the event that Marcos undergoes a merger, acquisition, sale of assets, or other business restructuring, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website prior to your information becoming subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties not described above when we have obtained your explicit prior consent to do so. You may withdraw your consent at any time by contacting us.

5. Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our website. Sensitive data, such as payment information, is encrypted both in transit and at rest.
• Access Controls: We restrict access to your personal information to authorized personnel who need it to perform their job functions, and we require all employees to adhere to strict confidentiality obligations.
• Secure Payment Processing: Payment card data is processed through PCI-DSS compliant third-party processors and is not stored directly on our systems.
• Regular Security Assessments: We conduct periodic reviews of our security practices and systems to identify and address potential vulnerabilities.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in accordance with applicable law in the event of a security incident.
• Data Minimization: We collect only the information necessary for the purposes described in this policy and do not retain data longer than necessary.

Despite our best efforts, no security system is completely impenetrable. We cannot guarantee absolute security of your personal information; however, we are committed to maintaining industry-standard protections and acting promptly in the event of any security breach.

6. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including enabling you to place orders and navigate securely. These cookies cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized usage data (e.g., Google Analytics).
• Functional Cookies: Remember your preferences, such as your language settings, delivery address, and saved items in your cart.
• Marketing and Targeting Cookies: Used to deliver relevant advertisements based on your browsing behavior and to measure the effectiveness of our marketing campaigns.

6.2 Managing Cookies

You can control and manage cookies through your browser settings or through our cookie consent tool displayed upon your first visit to the website. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. For more detailed information about our use of cookies, please refer to our separate Cookie Policy, available on our website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general data retention guidelines are as follows:

When your information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures. In some circumstances, we may retain anonymized data indefinitely for statistical and research purposes, provided it can no longer be linked to any individual.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. We honor these rights and provide mechanisms for you to exercise them.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions permitted by law (such as information needed to complete a transaction or comply with a legal obligation).
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information with third parties for cross-context behavioral advertising. You may exercise this right by clicking the "Do Not Sell or Share My Personal Information" link on our website.
• Right to Limit Use of Sensitive Personal Information: Where applicable, you have the right to limit our use of sensitive personal information to purposes necessary for providing services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny goods or services, charge different prices, provide a different level of quality, or suggest that you may receive a different level of service for exercising your rights.

To exercise your California privacy rights, please contact us at [email protected]. We will verify your identity before processing your request and respond within the timeframes required by California law (generally 45 days, with a possible extension of an additional 45 days where necessary).

8.2 General Privacy Rights for All Users

Regardless of your location, we provide all users with the ability to exercise the following rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate information in your account or records.
• Right to Deletion: You may request that we erase your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.

8.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please submit a request to us by:

• Email: [email protected]
• Website: marcopizza.click (via our contact form)

Please include your full name, email address associated with your account, and a clear description of the right you wish to exercise. We may need to verify your identity before processing your request and may ask for additional information to do so. We will not use information provided in a rights request for any purpose other than verifying your identity and responding to your request.

9. Children's Privacy

Our website and food ordering services are not directed to individuals under the age of 18. We do not knowingly solicit, collect, or maintain personal information from anyone under the age of 13. Our practices are consistent with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under 13.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we may take appropriate action.

We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children never to provide personal information through our website without parental permission.

10. International Data Transfers

Marcos is based in the United States and primarily processes and stores data within the United States. However, some of our third-party service providers, such as analytics platforms, email service providers, and advertising networks, may process your data in other countries, which may have data protection laws that differ from those in the United States.

When we transfer personal information to countries outside the United States, we take steps to ensure that adequate protections are in place, including:

• Entering into data processing agreements with our service providers that include appropriate data protection clauses
• Ensuring that service providers are certified under recognized privacy frameworks or comply with equivalent standards
• Transferring data only to countries or organizations that provide an adequate level of protection as recognized under applicable law

By using our website and services, you acknowledge and consent to the transfer of your information to countries outside your country of residence, including the United States, which may have different data protection rules than those in your country.

11. Third-Party Links and Websites

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Marcos. This Privacy Policy does not apply to those third-party sites, and we are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

Common third-party integrations on our website may include social media sharing buttons, embedded maps, payment gateways, and customer review platforms. Each of these services has its own privacy policy governing the information they collect from you.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT browser signals in a uniform way. However, you can manage your tracking preferences through our cookie consent tool or by adjusting your browser settings.

California residents are entitled to know whether we honor Do Not Track signals. As noted, we do not currently alter our data collection practices based on DNT signals; however, California residents retain their CCPA/CPRA rights as described in Section 8 of this policy.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a prominent notice on our website informing users of the change
• Send an email notification to registered users, where required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated terms, you should discontinue use of our website and contact us to request deletion of your account.

14. How to File a Complaint with a Data Protection Authority

If you believe that we have violated your privacy rights or mishandled your personal information, we encourage you to first contact us directly so that we can attempt to resolve your concern. We take all privacy complaints seriously and will respond promptly.

If you are a California resident and you are not satisfied with our response, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency (CPPA)
  Website: cppa.ca.gov
  Email: [email protected]
• California Attorney General's Office
  Website: oag.ca.gov/privacy

If you are a resident of another U.S. state that has enacted comprehensive privacy legislation (such as Virginia, Colorado, Connecticut, Utah, or Texas), you may have the right to appeal our decisions and, in some cases, to file a complaint with your state's attorney general. We will comply with all applicable state privacy laws and respond to verified consumer requests as required.

Additionally, for general consumer protection complaints, you may contact the Federal Trade Commission (FTC):

• Federal Trade Commission
  Website: ftc.gov
  Complaint Portal: reportfraud.ftc.gov

15. Legal Basis for Processing (Where Applicable)

We process your personal information on the following legal grounds:

• Performance of a Contract: Processing necessary to fulfill your orders, manage your account, and provide the services you have requested.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our website, preventing fraud, and ensuring network security, provided these interests are not overridden by your rights and freedoms.
• Compliance with Legal Obligations: Processing required to comply with federal and state laws, including tax, accounting, and consumer protection requirements.
• Consent: Where you have given us explicit consent to process your data for specific purposes, such as receiving marketing communications. You may withdraw your consent at any time.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please do not hesitate to contact us. Our privacy team is available to assist you:

We will acknowledge your inquiry within 5 business days and aim to provide a full response within 30 days. For requests made under the CCPA/CPRA, we will respond within the timeframes mandated by California law (45 days, with a possible extension).

When contacting us with a privacy request, please provide as much detail as possible about your concern or request, including your full name, the email address associated with your account, and the specific right or concern you wish to address. This will help us respond to your inquiry more efficiently and accurately.

Marcos Privacy Policy | Website: marcopizza.click | Email: [email protected] | Effective Date: May 8, 2026 | This policy is governed by the laws of the United States of America, including the FTC Act and applicable state privacy laws.